Returns, Excahnge and Refunds Policy

At Dynotrek India, we strive to ensure that our customers have a delightful shopping experience. However, we understand that there might be instances where you need to return a product or request a refund. Our Returns and Refunds Policy has been designed to make this process straightforward and hassle-free.

Returns Policy

Eligibility for Returns
You can initiate a return if:

The product is defective, damaged, or has a manufacturing defect.
You received the wrong product or an incomplete order.
The product is unused, unwashed, and in its original packaging with tags intact.
Timeframe for Returns
Returns must be initiated within 3 days of receiving the product.
Products purchased during special promotions, clearance sales or with heavy discounts are not
eligible for returns unless they are defective.
How to Initiate a Return
1. Contact our customer support team at info@dynotrek.com or call us at +91-7775095564 with your
order details and reason for return.
2. Our team will guide you through the process and arrange for a reverse pickup, if applicable.
3. Alternatively, you can self-ship the product to the address provided by our support team.
Conditions for Return Approval
The product must pass a quality check at our facility to ensure it meets the eligibility criteria for
return.
If the product does not meet the return criteria, it will be shipped back to you.

Eligibility for Exchange Policy

At Dynotrek, we aim to ensure a satisfying shopping experience for our customers. If you;re not completely happy with your purchase, you may be eligible for an exchange under the terms outlined below. This policy applies to the wide range of products listed on Dynotrek.com.

General Exchange Conditions

You can request an exchange if the following conditions are met:

Product Condition:

The product must be unused, undamaged, and in its original packaging with tags intact.
Items showing signs of use, wear, or alterations will not be accepted.
Timeframe:
Exchange requests must be initiated within 3 days of receiving the product.

Eligible Reasons for Exchange:
Wrong product delivered.
Product found to be defective or damaged upon delivery.
Size or model mismatch for specific categories such as backpacks, laptop bags, or
accessories.
Exchange Process
1. Initiating the Request:
Contact our customer support team at info@dynotrek.com or call us at +91-7775095564.
Provide your order details and reason for exchange.
2. Approval of Exchange:
Once the eligibility is verified, our team will approve the exchange request and provide
further instructions.
3. Return Shipping:
For exchanges due to defective or incorrect products, Dynotrek will bear the return shipping
cost.
For other exchanges (e.g., size or model), customers will be responsible for shipping costs.
4. Dispatch of Replacement:
The replacement product will be shipped within 5-7 business days after the original product
is received and verified by our team.
Specific Product Categories and Exchange Guidelines
1. Backpacks and Laptop Bags:
Eligible for exchanges if the size, style, or capacity does not meet your expectations.
2. Travel Bags and Organizers:
Items like duffel bags, rucksacks, and travel organizers can be exchanged for reasons such as size or feature mismatch.
3. Professional and Camera Bags:
Business briefcases, DSLR backpacks, and pilot trolley bags can be exchanged for defects or
functional issues
4. Sports Bags and Accessories:
The replacement product will be shipped within 5-7 business days after the original product
is received and verified by our team.
5. Women’s Handbags and Tote Bags:
Exchanges are accepted for style, size, or visible manufacturing defects.

6. Accessories and Miscellaneous Items:
Wallets, rain covers, passport holders, and other small accessories are eligible for exchanges if damaged or defective.
Non-Exchangeable Items
Customized or personalized products (e.g., items with monograms, logos, or branding).
Products purchased during clearance sales or promotional offers unless defective.
Items that fall under hygiene-sensitive categories, such as lunch bags or toiletry pouches, are only
exchangeable if defective.

Important Notes
Ensure the product is securely packaged to avoid damage during return transit.
In case the replacement product is unavailable, you may opt for a refund or store credit of equivalent
value.

For further assistance, feel free to contact us at:
Email: dynotrekindia@gmail.com
Phone: +917775095564
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM

At Dynotrek, we are committed to ensuring customer satisfaction through transparent and flexible policies.

Refunds Policy

Once your returned product is received and verified, we will process your refund.

Refund Process
For Prepaid Orders:
Refunds will be credited back to the original payment method (e.g., credit/debit card, net banking, wallet).
For COD Orders:
Refunds will be processed to your bank account. You will be asked to provide your bank account details for the transfer.
Refund Timeline
Refunds are typically processed within 7-10 business days after the return is received and approved.
The timeline may vary depending on your payment method or bank policies.
Non-Refundable Items
Customized or personalized products are not eligible for returns or refunds unless they are defective.
Items purchased during special promotions, clearance sales or with heavy discounts may not be eligible for refunds.
Important Points to Note
Shipping Costs: In case of defective or incorrect products, the return shipping cost will be borne by Dynotrek. For other returns, customers will be responsible for the shipping charges.
Damaged Returns: Ensure that the product is securely packaged to avoid damage during transit. Dynotrek will not be liable for items damaged during return shipping.
Inspection Delays: If your return does not meet the criteria, it will be shipped back to you without a refund.
Returns and Refunds Void Policy
At Dynotrek, we prioritize customer satisfaction and aim to make our return and refund process smooth. However, certain scenarios may render your return or refund request void. Below, we outline the conditions under which returns or refunds will not be accepted, ensuring transparency for all our customers. This void policy applies to all product categories sold on Dynotrek.com
Return/Refund Voids Policy Conditions
1. Usage-Related Damage
Products that show signs of excessive use, misuse, or physical damage caused after delivery
are not eligible for return or refund.
Scratches, tears, or damage caused by improper handling are excluded.
2. Modified or Altered Products
Products that have been altered, customized, or repaired by the customer or a third party are not eligible.
3. Original Packaging and Tags Missing
Returns will not be accepted if the original tags, packaging, or accessories (e.g., straps,
covers) are missing or damaged.
4. Custom or Personalized Orders
Custom or personalized products, including branded items with logos or specific modifications requested by the customer, are non-returnable unless they have manufacturing defects.
5. Improper Returns
Returns sent without prior approval from our customer service team will not be accepted.
Products sent to the wrong address or through unauthorized courier services will be voided.
6. Time Limit Exceeded
Requests made beyond the specified return window of 3 days from delivery will not be entertained.
7. Clearance and Final Sale Items
Products purchased during clearance sales, special promotions, or heavily discounted periods are non-returnable unless they have manufacturing defects.
8. Non-Manufacturing Defects
Issues arising from improper use, exposure to extreme conditions (heat, water, etc.), or accidental damage do not qualify for returns or refunds.
9. Incorrect or Incomplete Address Provided
Dynotrek is not responsible for non-delivery or delays caused by incorrect or incomplete shipping details provided by the customer.
10. Unverified Damage Claims
Claims of damage that cannot be verified through proper evidence (e.g., photos/videos of the product and packaging) will not be processed.
Additional Notes
Inspection on Return:
All returned products will be inspected. If the product fails to meet the return criteria, the return will be voided, and the product will be sent back to the customer at their expense.
Shipping Costs for Returns: Shipping charges for returns due to customer preferences or ineligible reasons will not be reimbursed.
Policy Updates: Dynotrek reserves the right to update or modify this policy at any time.
Contact Us
For further assistance with returns or refunds, please contact us at:
Email: dynotrekindia@gmail.com
Phone: +9177750 95564
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM
We value your trust in Dynotrek India and are committed to providing excellent customer service. Thank you for shopping with us!
At Dynotrek, we value your trust and time. Our shipping policy is designed to ensure that your products are delivered to you securely and in a timely manner, providing you with a hassle-free shopping experience.